AVPro is known for its award-winning support, and we want to continue that reputation. However, we have grown, so as we grow, we will continue to implement changes that can enhance the experience for the AV integrator in getting support on the solutions they need. We are anticipating reduced average call times, increased first-call resolution rates, and higher customer satisfaction scores.

We're committed to continually improving our support services and welcome your feedback on this new structure. Thank you for your continued trust in AVPro, and we look forward to serving you with our enhanced support system!